Legal
Privacy Policy
Last updated: August 14, 2026 · Glow AI LLC
This Privacy Notice for Glow AI LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://www.higlowai.com or any website of ours that links to this Privacy Notice
- Download and use our mobile application (Glow AI) or any other application of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@higlowai.com.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
Table of Contents
- What information do we collect?
- How do we process your information?
- What legal bases do we rely on to process your personal information?
- When and with whom do we share your personal information?
- Do we use cookies and other tracking technologies?
- Do we offer artificial intelligence-based products?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for do-not-track features
- Do United States residents have specific privacy rights?
- Do other regions have specific privacy rights?
- Do we make updates to this notice?
- How can you review, update, or delete the data we collect from you?
- Companion memory and personal vault
- Voice, chat, and mobile app data
- How can you contact us about this notice?
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
You may provide information directly to us, including:
- Email address, name, or username
- Account and subscription information
- Contact form messages and support requests
- Conversation, chat, and voice interactions you choose to send to Glow
- Any other information you choose to provide
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Application data
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information. The Glow AI mobile app does not require location access for core chat or voice features. If a future feature needs location, we will request permission in the app first and you can decline or revoke it in device settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server).
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). You may turn them off in your device settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more in our Cookie Policy and through the link in our site footer.
The information we collect includes:
- Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
- Device Data. Information about your computer, phone, tablet, or other device you use to access the Services, including IP address, browser type, hardware model, operating system, and system configuration information.
- Location Data. We do not collect precise geolocation from the Glow AI mobile app today. Our website may infer coarse region (for example, country) from IP address for security and analytics.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To provide, operate, maintain, and improve Glow and the Services
- To power chat, voice, memory, and companion features you choose to use
- To process signup, subscription, or support requests
- To secure the Services and prevent fraud, abuse, or unauthorized activity
- To monitor app performance and service reliability
- To communicate with you about updates, support, security, or policy changes
- To analyze usage, performance, and marketing effectiveness
- To comply with legal, regulatory, security, and enforcement obligations
- To save or protect an individual's vital interest, such as to prevent harm
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:
- Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.
6. Do We Offer Artificial Intelligence-Based Products?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Our AI Products are designed to power chat, voice, memory, and companion features in the Glow AI app and related Services. They are not financial, medical, or legal advisory tools.
All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
9. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any such data, please contact us at support@higlowai.com.
10. What Are Your Privacy Rights?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, to data portability, and not to be subject to automated decision-making. You can make such a request by contacting us using the details in How can you contact us about this notice?
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us or using our control.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. You can also manage preferences through our Consent Preferences link in the site footer.
If you have questions or comments about your privacy rights, you may email us at support@higlowai.com.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
12. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information.
Categories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. For a comprehensive inventory, refer to What information do we collect?
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, IP address, email address, device identifiers | YES |
| B. California Customer Records | Name, contact information, education, employment, financial information | YES (if you subscribe or contact support) |
| C. Protected classification characteristics | Gender, age, race and ethnicity, national origin, marital status | NO |
| D. Commercial information | Subscription status, purchase history, payment information (via Stripe) | YES (if you subscribe) |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interactions with our Services | YES |
| G. Geolocation data | Precise device location | NO (mobile app does not require location today) |
| H. Audio, electronic, sensory, or similar information | Voice recordings you choose to send for transcription; chat messages; optional photos | YES (when you use those features) |
| I. Professional or employment-related information | Business contact details, job title, work history | NO |
| J. Education information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Profile or summary about preferences and characteristics | YES (limited — e.g. companion context you save) |
| L. Sensitive personal information | As defined under applicable state law | NO |
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
Your Rights
Depending on where you live, you may have rights including:
- Right to know whether we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of targeted advertising, sale of personal data, or certain profiling
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request or by emailing us at support@higlowai.com.
California "Shine The Light" Law. California residents may request information about categories of personal information disclosed to third parties for direct marketing purposes once per year, free of charge, using the contact details in How can you contact us about this notice?
13. Do Other Regions Have Specific Privacy Rights?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020.
If you believe we are unlawfully processing your personal information, you may submit a complaint to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.
Republic of South Africa
If you are unsatisfied with how we address a complaint regarding our processing of personal information, you may contact The Information Regulator (South Africa) at enquiries@inforegulator.org.za.
International Users
If you access the Services from outside the United States, your information may be processed in the United States or other countries where our service providers operate. By using the Services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your location.
14. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. Your continued use of the Services after the updated Privacy Notice is posted means you acknowledge the updated policy.
15. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
To request to review, update, or delete your personal information, please fill out and submit a data subject access request or contact us at support@higlowai.com.
16. Companion Memory and Personal Vault
Glow may retain context you choose to keep so conversations feel continuous across devices. Companion context and related information are stored in your personal vault with encryption designed to keep your data private to your account — not a public feed or a hidden black box.
You can review, edit, or clear memory settings in the app where available. Clearing memory removes that companion context from our systems subject to ordinary backup retention windows.
17. Voice, Chat, and Mobile App Data
When you use Glow's chat or voice features, we process the messages, prompts, and audio you choose to send so the companion can respond. We use device and diagnostic information to keep the mobile app reliable (such as app version, OS version, and crash reports).
Push notifications, geolocation, and other mobile permissions are requested only when needed for features you use. You can change these permissions in your device settings at any time.
18. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at support@higlowai.com or contact us by post at:
Glow AI LLC
30 N Gould St Ste. R
Sheridan, WY 82801
United States